Please read these Terms of Service carefully before subscribing to our Services.
Effective Date: July 26, 2025
Please read these Terms of Service carefully before subscribing to our Services. By clicking "Subscribe," "I Accept," or "Continue," or by using our Services, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not subscribe to or use our Services.
These Terms of Service ("Terms") constitute a legally binding agreement ("Agreement") between Ezune, LLC, a Delaware Limited Liability Company ("Provider," "we," "us," or "our"), and you or the entity you represent ("Customer," "you," or "your"). These Terms govern your subscription to and use of our Services. Provider and you are sometimes referred to herein individually as a "Party" and collectively as the "Parties."
FREE SERVICE ACKNOWLEDGEMENT: Customer acknowledges that the Free-Tier Services are provided without charge and, accordingly, Customer assumes all risks associated with their use. Customer waives any claims for damages, losses, or harm arising from the use of Free-Tier Services to the maximum extent permitted by applicable law.
Subject to these Terms, Provider grants Customer a revocable, non‑transferable, non‑sublicensable, internal‑use‑only license during the Subscription Term to:
Free Tier access is subject to usage caps, quotas, or other technical limits that Provider may establish from time to time (collectively, the "Free-Tier Usage Caps"). The current Free-Tier Usage Caps are posted at https://ezunedb.com/docs and take effect immediately upon posting unless a later effective date is stated. The Provider may revise the Free-Tier Usage Caps at its discretion. If your use of the Services exceeds any Free-Tier Usage Cap, the Provider may automatically throttle, suspend, or otherwise restrict your access until (a) the start of the next calendar-month cycle, or (b) you upgrade to an Enterprise Subscription Plan. Repeated or egregious overages may result in termination of the Free-Tier account.
Access to the Services is provided "AS IS" with no service level commitment, support obligation, warranty, or indemnity. THE FREE-TIER SERVICES ARE PROVIDED ON AN EXPERIMENTAL BASIS AND MAY CONTAIN ERRORS, BUGS, OR INCOMPLETE FEATURES.
You agree not to:
Any use of the Services in a High-Risk Use context is prohibited unless Customer first obtains Provider's written consent and implements robust human review and validation.
We may suspend your access if:
Outputs are automatically generated by large‑language‑model techniques that may produce inaccurate, incomplete, biased, or infringing content. PROVIDER MAKES NO WARRANTY THAT OUTPUTS ARE ACCURATE, COMPLETE, LEGAL, OR SAFE FOR ANY PURPOSE. YOU USE ALL OUTPUTS AT YOUR OWN RISK and must perform independent verification, particularly in any High-Risk Use context. Outputs do not constitute legal, medical, financial, or other professional advice.
You may not use our Services to generate content that:
You retain ownership of your Customer Data, including Prompts. You grant us a limited license to host and process Customer Data solely to provide the Services. We may use aggregated, anonymized usage patterns and technical data (but not your identifiable Customer Data) to improve our Services.
We implement industry-standard security measures to protect your Customer Data, including encryption in transit and at rest, access controls, and regular security assessments. However, no security system is completely secure, and you use our Services at your own risk. WE HAVE NO OBLIGATION TO MAINTAIN, BACKUP, OR PRESERVE YOUR CUSTOMER DATA. DATA LOSS MAY OCCUR WITHOUT WARNING OR RECOURSE.
We process minimal personal data, limited to:
We do not access, review, or use your Customer Data for any purpose other than providing the Services. Your Customer Data, Prompts, and Outputs are not used to train our AI models.
Our primary data processing occurs in the United States. By using our Services, you consent to this data processing location.
Your Prompts may be processed by third-party AI services located globally. By using our Services, you consent to such international data transfers as necessary for AI processing, subject to appropriate safeguards. We cannot guarantee specific geographic processing locations for all AI processing.
If Customer is subject to the EU GDPR, UK GDPR, Swiss FADP, California CPRA, or analogous legislation, the Parties shall execute Provider's Data‑Processing Addendum ("DPA"), available at https://ezunedb.com/docs. Upon execution, the DPA is incorporated by reference and will prevail over these Terms to the extent of any conflict.
We will notify you of confirmed security incidents affecting your Customer Data within seventy-two (72) hours after we become aware of such incidents, or as otherwise required by applicable law. Our notice will include:
We own all rights in our Services, including Downloadable Software, SaaS Documentation, improvements, and underlying technology. This includes our source code, algorithms, models, and proprietary methodologies.
You retain ownership of your Customer Data. You grant us only the limited rights necessary to provide the Services as described in Section 4.3.
If Customer or its Authorized Users provide comments, suggestions, or other feedback regarding the Services ("Feedback"), Customer grants Provider a non-exclusive, perpetual, irrevocable, royalty-free license to use, copy, disclose, and exploit such Feedback for any purpose without attribution or payment. This license is granted in consideration of your use of our Services and our commitment to continuous improvement.
EXCEPT AS PROHIBITED BY APPLICABLE LAW, OUR SERVICES ARE PROVIDED "AS IS." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE MAKE NO WARRANTIES REGARDING:
Consumer Rights: If you are a consumer, you may have additional rights under applicable consumer protection laws that cannot be waived or limited.
TO THE MAXIMUM EXTENT PERMITTED BY LAW AND EXCEPT AS PROHIBITED BY APPLICABLE CONSUMER PROTECTION LAWS:
WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, including lost profits, data loss, or business interruption, regardless of the legal theory and even if we were advised of the possibility of such damages.
To the fullest extent permitted by applicable law, the total aggregate liability of Provider, and its affiliates, directors, officers, employees, agents, and licensors, arising out of or in connection with these Terms or the Services—whether in contract, tort (including negligence), strict liability, or otherwise— arising from or in connection with these Terms shall not exceed $50.
Nothing in this Section limits or excludes liability for (i) death or personal injury, (ii) fraud or fraudulent misrepresentation, (iii) willful misconduct, or (iv) any liability that cannot be excluded or limited under applicable law.
We have NO liability for:
Consumer Exception: If you are a consumer, these limitations may not apply to the extent prohibited by applicable consumer protection laws.
You'll defend us against claims arising from:
The Subscription Term has the meaning given in the Definitions section.
You may cancel your subscription anytime through your account settings or by emailing support@ezunedb.com.
We may terminate your subscription immediately if you materially breach these Terms or the Acceptable Use Policy.
Provider may terminate the Agreement for any reason with 15 days' e-mail notice.
Upon termination:
Before filing any formal claim, you agree to contact us at legal@ezunedb.com to seek informal resolution. We will work in good faith to resolve disputes within sixty (60) days.
YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS AND YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS OR REPRESENTATIVE PROCEEDINGS.
These Terms, together with our Privacy Policy and any executed DPA, constitute the complete agreement between us regarding our Services.
Provider may revise these Terms from time to time. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.
Your Rights: If you object to changes, you may: (a) cancel your subscription, or (b) for material adverse changes, request account closure within thirty (30) days of notice.
These Terms are governed by New York law without regard to conflict of law principles. Any disputes will be resolved in New York state or federal courts, and you consent to jurisdiction there.
We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets. You may not assign these Terms without our written consent.
If any provision is unenforceable, the remainder of these Terms remains in effect.
Neither party is liable for delays or failures due to Force Majeure Events. The affected party will promptly notify the other party and use reasonable efforts to mitigate the impact.
Customer shall not access or use the Services or Outputs in violation of U.S. export control or sanctions laws and represents that it is not named on any U.S. government restricted party list.
For questions about these Terms, contact us at:
- Email: legal@ezunedb.com
- Address: 1111B S Governors Ave STE 37560 Dover, DE 19904
The Provider's current subscription plans and pricing are available at https://ezunedb.com/docs (as updated from time to time).
If you require any warranty coverage, technical support, maintenance services, uptime service level commitments, or access to the premium features offered under the Enterprise Subscription Plan, please contact us at enterprise-sales@ezunedb.com to request an Enterprise Subscription Agreement; absent such written agreement, your use of the Service remains limited to the Free Tier on the "AS IS" basis described above.
By clicking "Subscribe" or "I Accept" below, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
Last Updated: July 26, 2025